mental health and wellbeing expert
PRIVACY POLICY Richard Walker (abetterlife uk ltd) is committed to maintaining the trust and confidence of the visitors to this website www.abetterlife-uk.com Specifically this privacy policy:
  • provides detailed information on when and why I may collect your personal information, how I use it and how I keep it secure;
  • explains how I comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations), and
  • explains the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you on this website.
INFORMATION COLLECTED
  1. Information that you provide by filling in forms on my website, including requesting further services and signing up to newsletters which is handled using MailChimp. This includes your email address, plus name, telephone number and country where you provided it.
  2. If you contact me by letter or email, records of the correspondence may be kept.
  3. Details of transactions you may carry out through my site and of the fulfillment and administration of any appointment bookings or other orders. This includes your name, address and email address.
  4. Details of your visits to my site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.
WHERE YOUR PERSONAL DATA ARE STORED
  1. Personal data that I collect from you via any contact forms or orders placed through our site will be sent securely to my email address client which is Gmail. They may also be stored on my website servers inside the European Economic Area (“EEA”).
  2. By submitting your personal data, you agree to this transfer, storing or processing. I will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
EMAIL MARKETING If you sign up to my newsletter or blog, your details are stored on Icontact. Details of their privacy policy is available at https://mailchimp.com/legal/prior-privacy-policy. My newsletters and blogs are used to inform you about products, services and/or news that I supply/publish. All users subscribe through an online automated process where explicit permission is required/given. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in this policy. Subscribers can unsubscribe at any time through a clear ‘unsubscribe link’ at the foot of all emails. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription. Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data. I hold the following information about you within my EMS system;
  • Email address
  • Address (where provided by you for a purpose, eg. if you are a one to one client, or have purchased a product or service from me)
  • Subscription time & date
  • First name (where provided)
  • Last Name (where provided).
USES MADE OF YOUR PERSONAL INFORMATION
  1. To provide you with information, products or services that you request from me or which I feel may interest you, where you have consented to be contacted for such purposes.
  2. To carry out my obligations arising from any contracts entered into between you and I.
  3. To allow you to participate in interactive features of my service, when you choose to do so.
  4. To respond to your communications with me.
DISCLOSURE OF YOUR INFORMATION I do not disclose your personal information to third parties except by your express consent or request, or because of a duty to disclose or share your personal data in order to comply with any legal obligation. YOUR RIGHTS You have the following rights:
  • To be informed what information I hold (as described in this document).
  • To access the information I hold about you (free of charge for the initial request).
  • To rectify any inaccurate or incomplete personal information.
  • To data portability
  • The right to object
  • The right to not be subjected to automated decision making including profiling
  • To withdraw consent to me using your personal information.
  • To request your personal information be erased (though I can decline whilst the information is needed for me to practice lawfully & competently).
EXTERNAL WEBSITE LINKS & THIRD PARTIES Although I only look to include safe, quality and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.) Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: https://goo.gl/7aofHB). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding. I cannot guarantee or verify the contents of any externally linked website despite my reasonable efforts. Users should therefore note that you click on external links at your own risk and I cannot be held liable for any damages or implications caused by visiting any external links mentioned. COOKIES Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit. However, if you select this setting you may be unable to access certain parts of my site. Unless you have adjusted your browser setting so that it will refuse cookies, my system will issue cookies when you log on to our site. Website Visitor Tracking When someone visits www.abetterlife-uk.com I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, nor allow Google to make, any attempt to find out the identities of those visiting my website. Social Media Policy & Usage I adopt a Social Media Policy to ensure my business is conducted accordingly online. While I may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. I will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with me on social media. There may be instances where my website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below. RESOURCES & FURTHER INFORMATION This privacy policy is under regular review and was last amended on 09 April 2019 by Richard Walker
mental health and wellbeing expert
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