mental health and wellbeing expert

STANDARD TERMS & CONDITIONS 

I aim to offer all my clients a high quality, professional service. Please help me do so by observing the following booking conditions.

Your responsibilities:  Subject to an initial assessment, and to the conditions listed below, I will offer to work with you to achieve your outcome, as agreed together. I will propose a treatment plan, although I cannot guarantee outcomes, as ultimately the responsibility for change is yours. Naturally, not following instructions may undermine achieving a successful outcome. Hence it is important to

  • follow instructions given before, during and after treatment
  • inform me of possibly significant issues
  • follow treatment through to its full course
  • inform me of relevant issues arising within one week of previous session
  • note that tasks, where assigned, form an integral part of the treatment, including prescribed timescales for completion
  • test the work carried out as requested.

Please note that, whilst not a requirement for therapy, the work may bring up unpleasant emotions and feelings. You accept responsibility for this and any consequences.

Personal Data requested at booking: your name, address, email and phone number for communication and billing purposes, and you date of birth for treatment purposes. You may read my Privacy Policy at abetterlife-uk.com/website-terms-privacy-policy.

Consultation session:
The first session is for 55 mins, for which the standard fee payable is £125 (Mayfair £175/ Harley £180). Smoking cessation treatment is a single session11/2 – 2hrs, for which the fee is £250 (Mayfair £350/ Harley £370).

Treatment programme:  Investment for therapy and estimated number of sessions will be discussed at your first appointment. The full treatment programmes is payable up front as it helps secure your commitment to the course of treatment, not least because the process may reveal hidden or unconscious resistance. However, I appreciate that sometimes this may not be financially viable, in which case a more suitable payment plan for you can be arranged.

Prices and sessions: My standard treatment programme allows for up to three sessions of approximately 2hours for which I charge £750 (Mayfair £960/ Harley £990). I may occasionally recommend shorter or longer variations.  If the work is completed in less time, the fee is the same. I don’t normally work ‘by the hour’. I will not normally offer refunds once therapy has already commenced. In exceptional circumstances, if you are unhappy with your session,  please advise me at the time or directly after, and I will refund that session and for remaining sessions in the plan, and terminate treatment.  Supplementary sessions, where required, will be chargeable at £125 per hour (Mayfair £175/ Harley £180).

Support programmes: Many clients like to have some follow-on support package, which includes up to four x 1.5 hour sessions, plus up to four x 15 minute phonecalls, and on-line coaching as required. This package is charged at a discounted rate of £560 (Mayfair £720/ Harley £750).

Payment: Cash, cheque, card or bank transfer all accepted. Details here: https://abetterlife-uk.com/payment

Cancellation & late arrival:  I understand that life happens, but please give me fair notice in the event of cancellation. I reserve the right to charge half my session fee if less than 72 hours notice, and my full fee if less than 24 hours notice.  If you are more than 5 minutes late, it is unlikely that we I will be able to extend the session accordingly. Full charges apply.

mental health and wellbeing expert
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